Being Polite May Not be a Universal Concept

A few weeks ago, in March, a French waiter hit the headlines because he contested his dismissal from a Canadian restaurant for his “aggressive tone and nature”. The waiter described himself as more direct than most Canadians and his behaviour was due to his French manner. Does acceptable behaviour differ according to culture? This is why being polite may not be a universal concept.

What is rudeness?

Behaviour that violates organisational or social norms is what defines rudeness. Expectations of behaviour which is and is not acceptable are what we call norms. For example, a norm would indicate we should be quiet in a library.

Reducing rudeness

There are many factors that influence rudeness. This may be a widespread problem in...

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